The recording of Part 1 has no sound.
Part 2:
Fundraising. Some things have improved. “It did not make sense we were not sending out physical mail. We started doing that again.” We have donors who interact via physical mail and are not reached with email. We had a topical mailer and a renewal mailer. I think he said we sent out 7500 mailers and got 500 responses. We have a substantial number of members who will not donate if they do not get physical mail. Next mailing will be a charitable giving mailer, even though donations are not tax deductible.
New software helps with phone calling. It appears to have paid for itself already.
Q What can we expect for fundraising in 2024 over 2023? Troxell, the fundraising person, is hard to understand. Treasurer is nearly impossible to understand. The LNC members are mostly much clearer. We are implementing capturing issue interests. New software is called (I think) Kayxi.
We used to do more renewal mailers. Up to six paid for themselves. We may in the future start doing that again. Secretary: Prior group got really good at sending out mailers. Troxell: We have found new lists of Libertarian contacts. For large periods, speakers are nearly incomprehensible.
Phone software substantially boosts productivity. Apparently if the caller hits voice mail the software can give an automatic message while the caller advances to the next person. We hope to improve engagement with members. The minimum cap on users with this software is five users.
Chair is extremely clear. We have reached the operations director. There is an infant in the room it is occasionally loud. There is apparently some issue with authorize.net. Operations director calculated how much the party pays for periods in which staff is waiting for CiviCRM to respond. $600+ per day. Large periods of her remarks are garbled. We have migrated into PayCheck; it works.
Much not clear. Operations director says there is a need for metrics specific to operations. Need to build structure around failures of the CRM. Working on documentation so if someone leaves, their replacement knows how to do things.
Questioner: We have board members doing things that elsewhere are done by staff. How does this work. Operations Director asks for a clearer list of committees, who is on them, and what their responsibilities are.
When the livestream returned, chat and comments were turned off.
Now taking a break.
We are back. Acoustics now seem to work. New speaker. Says his old tasks were handed over to someone else.Praises work of other on systematizing handling customer service requests. Customer service guide will let us report at the next meeting how we are handling
Discussion of computer operations. And now impossible to follow again. Sorry. It’s not possible to report on this.
